Effective Date: July 1, 2026

AVC Primary Care respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you visit our Website.

You may voluntarily provide:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Insurance information
• Appointment requests
• Medical concerns submitted through contact forms
• Information submitted through patient registration forms

When you visit our Website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Pages visited
• Date and time of visits
• Website usage statistics

Our Website may use cookies and similar technologies to:

• Improve user experience
• Remember preferences
• Analyze Website performance
• Enhance Website security

You may disable cookies through your browser settings, although some Website features may not function properly.

We may use your information to:

• Schedule appointments
• Respond to inquiries
• Provide requested services
• Improve Website functionality
• Verify patient identity
• Communicate with patients
• Process payments where applicable
• Comply with legal obligations
• Improve healthcare services

Protected Health Information (PHI) is governed by the Health Insurance Portability and Accountability Act (HIPAA).

Medical information submitted through secure patient systems is handled in accordance with applicable federal privacy laws and our Notice of Privacy Practices.

Not all Website communications are encrypted.

Please avoid submitting sensitive medical information through general Website contact forms or unsecured email.

If you use our secure patient portal:

• Communications occur through encrypted systems.
• Access is protected by your username and password.
• You are responsible for maintaining the confidentiality of your login credentials.

If you provide your mobile phone number, you may receive:

• Appointment reminders
• Appointment confirmations
• Follow-up communications
• Practice notifications

Standard message and data rates may apply.

You may opt out of text communications where permitted.

Email communications may include:

• Appointment confirmations
• General practice information
• Administrative communications

Email is not always a secure method of communication.

Please avoid sending confidential medical information through standard email unless specifically instructed.

We do not sell your personal information.

Information may be shared only when necessary with:

• Healthcare providers involved in your care
• Insurance companies
• Laboratories
• Imaging facilities
• Billing companies
• Technology service providers
• Government agencies when required by law

We may use trusted third-party vendors to support:

• Website hosting
• Appointment scheduling
• Electronic health records
• Payment processing
• Website analytics
• Patient communications

These vendors are required to protect your information consistent with applicable laws and contractual obligations.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

This Website is not intended to collect personal information directly from children under 13 without parental involvement.

Healthcare services for minors are provided in accordance with applicable laws.

You may request to:

• Update contact information
• Correct inaccurate information
• Request copies of certain records as permitted by law
• Withdraw consent for certain communications
• Update communication preferences

Certain requests may be subject to legal or regulatory requirements.

We may use website analytics tools to understand:

• Website traffic
• User engagement
• Popular pages
• Technical performance

Analytics information is generally aggregated and used to improve our Website.

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy periodically.

Changes become effective upon posting to this Website.

The Effective Date at the top will indicate the latest revision.

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

AVC Primary Care

4201 Lake Boone Trail, Suite 107

Raleigh, NC 27607

Phone: (919) 709-7780

Website: www.avcprimarycare.com