Effective Date: July 1, 2026

Welcome to the AVC Primary Care website ("Website"). By accessing or using this Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms, please do not use this Website.

AVC Primary Care provides family medicine and primary healthcare services to patients in North Carolina. This Website is intended to provide general information about our practice, services, providers, and appointment scheduling.

By using this Website, you acknowledge that:

• You have read these Terms and Conditions.
• You agree to be legally bound by them.
• You are at least 18 years old or are using the Website under the supervision of a parent or legal guardian.

The information provided on this Website is intended solely for educational and informational purposes.

It is not intended to replace:

• Professional medical advice
• Diagnosis
• Treatment
• Emergency medical care

Always seek the advice of your physician or another qualified healthcare provider regarding any medical condition.

Never ignore professional medical advice because of something you have read on this Website.

This Website is not monitored for emergencies.

If you believe you are experiencing a medical emergency:

• Call 911 immediately, or
• Go to the nearest emergency department.

Do not use email, online forms, text messaging, or this Website to request emergency medical assistance.

Using this Website does not establish a physician-patient relationship.

A provider-patient relationship is established only after:

• You have scheduled an appointment,
• Been evaluated by one of our healthcare providers,
• Appropriate consent has been obtained.

Appointment requests submitted through this Website are requests only.

Submission does not guarantee:

• Appointment availability
• Confirmation of an appointment
• Acceptance as a patient

Appointments are not confirmed until you receive confirmation from AVC Primary Care.

If you access your patient portal through this Website:

• You are responsible for maintaining the confidentiality of your login credentials.
• Notify us immediately if you believe your account has been compromised.
• You are responsible for activities occurring under your account.

Telehealth services are subject to:

• Applicable federal and North Carolina laws
• Provider availability
• Clinical appropriateness
• Insurance coverage where applicable

Patients receiving telehealth services must be physically located within North Carolina at the time of the visit unless otherwise permitted by law.

Insurance information displayed on this Website is provided for convenience only.

Coverage, eligibility, benefits, copays, deductibles, and network participation may change without notice.

Patients remain responsible for verifying coverage with their insurance company.

Patients agree to be financially responsible for:

• Copayments
• Coinsurance
• Deductibles
• Non-covered services
• Outstanding balances

Payment may be required at the time services are rendered.

Prescription refill requests are subject to:

• Clinical review
• Appropriate follow-up
• Provider approval

Prescription requests submitted online are not guaranteed to be processed immediately.

All Website content including:

• Logos
• Graphics
• Text
• Images
• Videos
• Forms
• Design
• Layout
• Documents

are the property of AVC Primary Care unless otherwise noted.

No content may be copied, reproduced, distributed, or modified without written permission.

Users agree not to:

• Upload malicious software
• Attempt unauthorized access
• Interfere with Website functionality
• Submit false information
• Violate applicable laws
• Impersonate another individual

Our Website may contain links to third-party websites.

We do not control or endorse their content and are not responsible for:

• Privacy practices
• Security
• Accuracy
• Products or services offered

This Website is provided "as is" and "as available."

AVC Primary Care makes no warranties regarding:

• Accuracy
• Completeness
• Availability
• Reliability
• Security
• Fitness for a particular purpose

To the fullest extent permitted by law, AVC Primary Care shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Website use
• Inability to access the Website
• Errors or omissions
• Reliance upon Website information
• Technical failures

You agree to indemnify and hold harmless AVC Primary Care, its physicians, employees, contractors, and affiliates from claims arising from your misuse of the Website or violation of these Terms.

Your use of this Website is also governed by our Privacy Policy.

AVC Primary Care strives to make this Website accessible to all users and continually works to improve accessibility.

If you encounter accessibility barriers, please contact us.

We reserve the right to modify these Terms at any time.

Updated versions become effective upon posting to this Website.

Continued use of the Website constitutes acceptance of any revisions.

These Terms are governed by the laws of the State of North Carolina without regard to conflict of law principles.

AVC Primary Care

4201 Lake Boone Trail, Suite 107

Raleigh, NC 27607

Phone: (919) 709-7780

Website: www.avcprimarycare.com